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FAQs &

site policies

  • Processing time
    Most items are ready-to-ship and will be sent out within three business days, however for made-to-order or special order items the time I need to prepare an order for shipping varies. For details, see individual items.
  • Shipping
    Shipping times will vary based on ship-to location, however, most orders will arrive 5-7 business days after shipping. I cannot guarantee shipping times. Actual delivery time will depend on the shipping method, processor and location. All orders are shipped via USPS. Please check your shipping address at checkout. This is the address your package will be sent to and cannot be changed after it is sent.If you have an issue receiving your order or with your tracking, please contact the shipping carrier. After your order is shipped, I cannot help or be responsible for carrier handling of your order.
  • Returns/Exchanges
    Returns: I do not accept returns unless your items are damaged upon arrival. If you receive a damaged item, please reach out to me within 14 business days. After 14 business days returns will not be honored. Returns must be shipped within 30 days of delivery as shown by the shipping carrier. Exchanges: While I do not accept returns, I want you to love your item, so if you are in anyway unsatisfied, please reach out! I will honor exchanges on in-stock shop items of the same price within 14 days. Exchanges must be shipped within 30 days of delivery as shown by the shipping carrier. Buyer is responsible for exchange shipping fees.
  • Condition of Exchanges
    Buyers are responsible for return shipping costs and new item shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Custom Orders
    Do you take custom orders? Yes! I would love to design something for you! Wedding parties, gifts, mother/daughter sets are just a few ideas for custom orders. I'm also happy to take custom requests for styles/colors/etc. Just message me in my Etsy shop or reach out via email to *Please note costs for custom orders may vary from normal shop prices. Bulk discounts are available. Custom orders cannot be returned or exchanged.
  • Polymer Clay Earring Care
    — Polymer clay is a durable medium, however, to keep your earrings in good condition, please remove before showering, swimming, sleeping and exercising. — To avoid scratching, store in a safe area away from other metal jewelry. — Slightly flexible and lightweight, these earrings should not shatter, but will break or bend irreparably if enough force is applied to the clay art, as well as other beading, hardware, etc. — Clean using a soft cloth or q-tip with rubbing alcohol. If tarnishing occurs over time on jewelry hardware, clean with q-tip and jewelry cleaner or jewelry cloth.
  • Polymer Clay Earring Materials
    Made of polymer clay, these earrings are ultra lightweight and unique. Each pair are handmade and differ slightly, making them one of a kind. All jewelry hardware is sterling silver or 18k gold plated or stainless steel, nickel free and hypoallergenic. Each pair include one set of butterfly push backs and one pair of silicone push backs. *Please note: These earrings are handmade of polymer clay and may vary slightly in color, texture, pattern and shape from those pictured. This makes each pair unique and one of a kind! No two pairs are the same.
  • What type of info do you collect?
    We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
  • How do you collect my info?
    When you conduct a transaction, including subscribing to our newsletter, on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
  • Why do you collect my info?
    We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.
  • How do you communicate with site visitors?
    We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
  • What if I don't want you to store my info?
    If you don’t want us to process your data anymore, or need to change your personal information, please contact us at
  • Privacy Policy Updates
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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